Frequently Asked Questions

FAQ

What types of frames do you offer?

We offer a wide variety of stylish and durable frames made from HDPS (High-Density Polystyrene) — a premium, lightweight, and long-lasting material.

Can I order a custom-size frame?

At the moment, we offer fixed frame sizes that are carefully chosen to suit the most common photo and art dimensions. While we don’t support fully custom sizes yet, our standard options are designed to meet a wide range of framing needs.

Is the print water-resistant?

Yes! We print on Luster Photo Paper that offers Water Resistance and excellent durability. This means your prints are protected from minor moisture and splashes — perfect for long-lasting quality and vibrant visuals.

However, we still recommend avoiding direct contact with water for best preservation.

Does the frame come with glass?

No, our frames do not include glass.

Do you offer photo printing along with framing?

Absolutely. You can upload your photos during the order process, and we’ll print and frame them for you — ready to hang!

How do I place an order?

Simply browse our collection, choose your frame style and size, upload your photo (if needed), and proceed to checkout. It's fast and easy.

Can I preview my photo in a frame before ordering?

Yes! After you upload your photo, a preview appears just above the upload button so you can see your picture

What is the turnaround time for delivery?

Most orders are processed and shipped within 3–10 business days. Delivery timelines may vary based on your location.

Do you deliver all over India?

Yes, we offer pan-India delivery. Shipping costs and times may vary depending on your region.

Is my artwork/photo safe during delivery?

Yes. We use secure and protective packaging to ensure your framed piece reaches you safely.

What if my frame arrives damaged?

We’ve got you covered! If your frame arrives damaged, you’re eligible for a free replacement within 7 days of delivery.

Please contact us with clear photos of the damaged product and packaging, and we’ll arrange a quick replacement at no extra cost.

Do you offer bulk or corporate framing solutions?

Yes, we offer bulk framing services for events, exhibitions, hotels, offices, and more. Contact us for special pricing.

Can I track my order?

Yes. Once your order is shipped, you'll receive tracking details via email or SMS

How do I contact customer support?

You can reach us via email at [hello@fastframes.in] or call us at [+91-9930267300]. We’re happy to help!